| Success Stories |
“The software is very
user friendly and the support team is wonderful. Turnaround
time for answers is short and the answers are clear. The
engineers and programmers usually respond the same day and
if we have a real emergency, they'll respond within minutes. They
will even call to walk us through the directions.
I'm astounded by their ability to
interpret the 'lay talk' we give them and bring it into
focus as a program change. They have worked with us
patiently for almost two years and they are still there
when we call on them. We are very lucky to have worked
with these people as individuals and this company as a
whole.”
Debbie
Clayton
Regional Adult Education Technical Assistance Support Specialist
Dorchester School District, South Carolina
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We
believe any software is only as good as its accompanying service
and support. We
stand behind our products and will work with you until any issue
you have is resolved.
90-Day Guarantee
We believe strongly in our software. LiteracyPro offers an ironclad,
money-back guarantee. If, at any time during the first 90 days
of implementing our software, you are not fully satisfied with
its performance and/or the quality of the technical support you
receive for this product, you are invited to return it to us
for a full refund. No strings, no conditions, and no gimmicks.
How do our customers feel about our software? Since the
inception of our company in 1995, our customer acceptance rate
stands at 99.4 percent. That is the percent of customers
who implemented our software solution and decided to keep using
it.
Providing exceptional customer service is a value that is revered
and held in high regard by everyone here at LiteracyPro Systems.
Our corporate culture is built on meeting customer needs in a timely,
effective, and professional manner. Measurable, concrete standards
of customer care are clearly articulated. Our customers know what
to expect from us, and they hold us accountable in meeting those
expectations. |
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