| Success Stories |
“The software is very
user friendly and the support team is wonderful. Turnaround
time for answers is short and the answers are clear. The engineers
and programmers usually respond the same day and if we have
a real emergency, they'll respond within minutes. They
will even call to walk us through the directions.
I'm astounded by their ability to interpret
the 'lay talk' we give them and bring it into focus as a
program change. They have worked with us patiently for
almost two years and they are still there when we call on
them. We are very lucky to have worked with these people
as individuals and this company as a whole.”
Debbie
Clayton
Regional Adult Education Technical Assistance Support Specialist
Dorchester School District, South Carolina
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Telephone Technical
Support
With a current LiteracyPro Systems, Inc. Service Agreement, you have
the ability to telephone our Technical Support Center as many times
as you need. Our senior support engineers are also available by phone
for technical support when the need arises. Our program provides
customers with fast answers regarding general questions, installation
and configuration technical questions. Telephone support is available
via our toll-free 800 number Monday through Friday, 8 a.m. to 5 p.m.,
PST. If an issue arises over the weekend, leave a message and we
will respond quickly, continuing to work on the issue until it is
resolved. Telephone support is just one part of your service agreement.
Please call at any time and
leave a message. A technical support engineer will contact you
as soon as possible.
Online Technical Support
Online support is another part of the LiteracyPro Systems, Inc.
Service Agreement. Contact technical support through a web page designed to maximize efficient service. Technical support personnel can respond to
clients with answers to general usage, installation, and configuration via email or phone. |
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